PROFIS Engineering FAQs

1. Search for PROFIS Engineering software product page by either using the search bar or the product menu on your Hilti local website.
2. Click on "Compare versions" tab.
3. By clicking on "Compare versions" on the PROFIS Engineering product page, you can get to a tabular overview with information about the different license types. 
4. In case you or your company has already purchased a subscription, you will see a label indicating which license type you or your company already has.

1. Go to our product page to check out PROFIS Engineering offers.
2. Click on start "30 days trial" button (try all premium features for free for 30 days).
3. After 30-days, you get a pop-up to decide if you would like to buy PROFIS Engineering Premium and keep utilizing our premium feature or choose to go for PROFIS Engineering Standard version with standard features for free.

1. Go to the PROFIS Engineering software product page by either using the search bar or the product menu on your Hilti local website.
2. Select the right license for your needs. For more product details check the license comparison page.
3. Add the product to the shopping cart and check-out.
4. You have ordered a PROFIS Engineering Premium subscription now.
5. Before using the software, make sure to activate the subscription.

You can always find the Subscription Portal linked in your account menu. Simply log in with your email and password chosen during the registration. Click on your name displayed at the top of the page. Under the tab "Self-Service" a section called "Subscription" displays existing software and services.

As a Subscription Admin you can also go to the Subscription Portal directly from the PROFIS Engineering software by clicking on the 3 dots menu (up right corner) and accessing "Manage my account".

In the Subscription Portal under the tab "Manage users" the Subscription Admin can manage the following for a PROFIS Engineering Premium license:

• add new users who want to use the software
• remove users
• reinvite users

In the Subscription Portal under the tab "Manage Subscription" the Subscription Admin can manage the following:

• transfer Admin rights of the subscription to another Admin
• change license type or license quantity
• change purchase order number
• change payment method
• read software and service agreement
• cancel your subscription for the next renewal

Yes, in the Subscription Portal click on "Software Login" in the top right corner and you will be redirected to your PROFIS Engineering account.

1. As an Admin, go to your subscriptions.
2. Select the subscription by clicking on "Manage Users" in the 3 dots menu.
3. In the "Manage Users" tab and click on "Add user" button (you will be asked to give details like name, email etc. to add this user).
4. After you added this user, this user gets an invitation email to access the software.
5. This user can follow the link in the email and start using the software after registration with Hilti.

Access Subscription Portal

• As an Admin, go to your subscriptions.
• Select the subscription by clicking on "Manage users" in the 3 dots menu.
• Click on "Add user" and select the option "Multiple users" in the pop-up window.

Download template and upload file

• A CSV or XLSX template can be downloaded. This file must be filled out and needs to be uploaded back. For the upload, click on "Drop file here" and select the file that should be uploaded.
• After the file is uploaded you see it on the screen, click on "Continue".
  

Verification and detail completion

• The uploaded data is verified.
• In the second tab called "Incomplete contacts" users with incomplete data are displayed. They can be edited by an "edit button" without uploading the file again, by entering the correct information and clicking on "Save". Complete this step for all incomplete contacts.

Error checks

• If any duplicates were found a message is displayed at the bottom of the page. Please note that duplicates are removed and not processed. 
• When all the incomplete information has been updated the tab "Incomplete contacts" shows a 0.
• Under the tab "Complete Contacts" a list with all complete contact information is displayed.

Final confirmation

• By clicking on the button "Submit" the final step of the process "mass user upload" can be completed. It might take a few minutes an estimate of the remaining time is displayed.
• Once the list of contacts is uploaded the message "Users were added successfully" is shown.
• The full list of users is displayed under the "Manage Users" tab. The users have the status "invited" and will receive an email with a link to the software.

1. As an Admin, go to your subscriptions.
2. Select the subscription by clicking on "Manage users" in the 3 dots menu.
3. Select the user you would like to re-invite, click on the 3 dots and click "Re-send invite".

You can also "Filter" a specific email/name and/or "Select all" users you are willing to re-invite.

• The user re-invited by the Admin gets invited to use the software via an email.
• This user can access the software by following the link in the email received. If the user is not yet registered on Hilti local website, the user needs to create an email and password in the registration to use the software.

1. As an Admin, go to your subscriptions.
2. Select the subscription by clicking on "Manage users" in the 3 dots menu.
3. To remove a single user, open the 3 dots menu and click "Remove user".
4. To remove multiple user, click on "Remove user" at the bottom left of the page. Select the users you want to remove and confirm your selection.

1. As an Admin, access your subscriptions under the Subscription Portal.
2. Select the subscription or click on the 3 dots to select the action button "Manage users" tab.
3. Click on "Change Quantity" in the upper right corner and select the number of seats you want to have. (The current quantity you already have is displayed)
4. You can immediately increase your license quantity but can only decrease at the end of the term.
5. Choose the number of licenses you want to have and click on "Continue".
6. Your new increased license(s) will be immediately available for you.
7. In case you decrease the quantity of a running subscription, the change will only be effective end of the term.

Note: The change in the license quantity and the corresponding amount adjustment will be reflected in your upcoming invoice.

1. As an Admin, go to your subscriptions.
2. Select the subscription by clicking on "Manage subscription" in the 3 dots menu.
3. Click on "Change Subscription" on top right.
4. Select the changes you want to make (license type and/or license quantity).
5. Confirm your change.

Note: The change in the license type and/or quantity, along with the corresponding amount adjustment, will be reflected in your upcoming invoice. 

1. As an Admin, go to your subscriptions.
2. Select the subscription by clicking on "Manage subscription" in the 3 dots menu.
3. At the bottom left click on "Cancel Subscription" and select the reason of cancelation for feedback reasons. Your subscription access will be terminated for the next term.

Note: Self-service cancellation of the subscription is only possible via the Subscription Portal within the period stated in your legal agreement. For further information or enquires please contact Customer Services.