A Hilti service technician repairs a tool

Tool Pick Up Instructions for After Sales Service

How to guarantee the safety of all and optimize my repair pick-up

Each week, over 500 tools are picked-up and sent to our repair center. Tools are received, sorted, repaired and sent back in record time to meet the requirements of your jobsites.

Each step from the pick-up to the repair center is carried out by dedicated employees who handle and work on the various machines. These people are exposed to risks that can be avoided in advance and for which we can all take action.

Further detailed instructions can be found below to ensure a successful delivery to our tool service centre.

Request a repair

carrier picks up the tool from the customer for tool service

IT’S TIME TO GET YOUR TOOL READY FOR COLLECTION

Securely pack your tool in its Hilti case/box
Remove inserts from the toolbox, dust from vacuum cleaners, petrol from saws, cartridges from DX tools and gas cans from GX tools
Print and include a completed Collection note (attached) with your tool(s). Check the ‘What paperwork is needed’ section below for more details.
Be ready to handover your tool to the carrier on the assigned collection date & time

HOW DO I PACK MY TOOL?

Hilti tools being picked up from the jobsite for repair

Important Notes

Pack your tool in a Hilti case or appropriate box.
Pack each tool in a separate box.

repair packaging instructions for accesories explained

Tools: No accessories

Tool body only. Do not include any accessories (e.g. batteries, chargers, drill bits, chisels).

repair packaging instructions for vaccum cleaners explained

Vacuums: No filter or base

Vacuums need to be sent to the Tool Service Centre without filter and the base section.

repair packaging instructions for petrol saws explained

Petrol saws: No Fuel

Concrete petrol saws need to be sent to the Tool Service Centre with an empty fuel tank.

*If your battery is under warranty or included in your Fleet Management contract, visit a Hilti store near you or contact our customer service reps to have it replaced.

**Shipping of lithium batteries from Northern Ireland is not permitted.

Hilti tool being scanned at the tool service

WHAT PAPERWORK IS NEEDED?

Print 3 copies of the attached Collection Note:

Put a copy inside the shipping box
Attach a copy on the outside of the shipping box
Have the driver sign a copy and keep it for proof of collection

*If you do not have a printer, please include the name of your company and the repair order reference number inside the shipping box and attach the Repair Centre- Glasgow address details on the outside of the box.

** If you are shipping lithium batteries (except from outside of mainland GB including Northern Ireland), please carefully follow the additional instructions at www.hilti.co.uk/dg > .

Hilti tools loaded to a pallet to be taken to repair

WHAT ARE THE NEXT STEPS?

Tool Collection takes place between 8am-6pm.
You’ll receive e-mail & text messages from the carrier with tool collection details. {Please get in touch if you need to update your contact details}
Important: Ensure the tool is ready for the handover to driver. The carrier driver is unable to wait at the pickup location.
Have the driver sign a copy of the Collection Note and keep it as proof of collection.