Help Us Keep Repairs Fast, Safe and Efficient
How to guarantee safety and optimise your repair pick-up
Each week, hundreds of tools are picked-up and sent to our repair centre. Tools are received, sorted, repaired and sent back in record time to meet the requirements of your jobsites.
Each step from the pick-up to the repair centre is carried out by dedicated employees who handle and work on the various machines. These people are exposed to risks that can be avoided in advance and for which we can all take action.
Further detailed instructions can be found below to ensure a successful delivery to our repair centre.
It's time to get your tool ready for collection
Securely pack your tool in Hilti Tool case or suitable cardboard box.
Remove inserts from the toolbox, dust from vacuum cleaners, petrol from saws, cartridges from DX tools and gas cans from GX tools.
Print and include a completed Collection note with your tool(s). Check the ‘What paperwork is needed’ section below for more details.
Be ready to handover your tool to the carrier on the advised collection date & time.
Tool Collection takes place between 8am-6pm.
*Shipping of lithium-ion batteries from outside the mainland locations is not permitted. (e.g. Isle of men, Northern Ireland etc.)
How do i pack my tool?
Important Notes
Pack your tool in a Hilti Tool case or suitable cardboard box.
Pack each tool in a separate box.
Tools: No Accessories
Tool body only inside the Hilti Tool case. Do not include any accessories (e.g. batteries, chargers, drill bits, chisels).
Vacuums: No Filter Or Base
Vacuums need to be sent to the Tool Service Centre without filter and the base section.
Petrol Saws: No Fuel
Concrete petrol saws need to be sent to the Tool Service Centre with an empty fuel tank.
What paperwork is needed?
Print 3 copies of the collection note:
Put a copy inside the shipping box
Attach a copy on the outside of the shipping box
Have the driver sign a copy and keep it for proof of collection