Customer Services FAQs

What time does Customer Services close?

Our Customer Services team is available:

Monday to Thursday - 8.00am to 5.30pm
Friday - 8.00am to 5.00pm

My account is still synchronising

When I log in, my account is still 'Synchronising'

If you have registered on the website in the last 15 minutes, please wait - synchronisation can take a short while. You will not be able to place an order online during this period.

If it's been more than 15 minutes, please call Customer Services on 0800 886 100 or email GBSales@hilti.com

Where is my order?

To track your orders online, log into your Hilti Website account and click on Order History. This will show you a list of recent orders and their status. You will also be able to track the progress of a delivery here.

Alternatively, you can call Customer Services on 0800 886 100 for an update or email GBSales@hilti.com

Where can I get a copy of an invoice?

To obtain a copy of an invoice online, log into your account and click on Order History. From here you can select an order and request a copy of the invoice.

Alternatively, you can call Customer Services on 0800 886 100 or email GBSales@hilti.com

Where can I obtain a proof of delivery (POD)?

To obtain a Proof of Delivery, please call Customer Services on 0800 886 100 or email GBSales@hilti.com

How do I place an order for delivery?

To place an order for delivery, you can register here on the Hilti Website and order directly online.

Alternatively, you can place an order by calling Customer Services on 0800 886 100 or email GBSales@hilti.com if you have a credit account.

How do I pay the balance on my account?

To pay the balance on your account, please call Customer Services on 0800 886 100.

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