Customer Services FAQs

What time does Customer Services close?

Our Customer Services team is available:

Monday to Thursday - 8.00am to 5.30pm
Friday - 8.00am to 5.00pm

My account is still synchronising

When I log in, my account is still 'Synchronising'

If you have registered on the website in the last 15 minutes, please wait - synchronisation can take a short while. You will not be able to place an order online during this period.

If it's been more than 15 minutes, please call Customer Services on 0800 886 100 or email and ask to speak to our Software Services & OnTrack team who will be able to assist. 

Where is my order?

To track your orders online, log into your Hilti Website account and click on Documents > Orders or Track Shipments. This will show you a list of recent orders and their status. You will also be able to track the progress of a delivery here.

You may receive updates from the carrier delivering your goods also, please use the tracking information provided.

Alternatively, you can call Customer Services on 0800 886 100 for an update or email

Where can I get a copy of an invoice?

This should read, to obtain a copy of an invoice, log into your account and click on ‘PayCentre’. From here you can select a date range and download a copy of your invoice.

You can also click on request copy of invoice. From here you can see all purchased orders and repairs and request a copy of the invoice.

If you are unable to attain your invoice through these channels, please call our customer service department on 0800 881 100 or email with your request. 

Where can I obtain a proof of delivery (POD)?

To obtain a Proof of Delivery, please call Customer Services on 0800 886 100 or email

How do I place an order for delivery?

To place an order for delivery, you can register here on the Hilti Website and order directly online.

Alternatively, you can place an order by calling Customer Services on 0800 886 100 or email if you have a credit account.

How do I pay the balance on my account?

To pay the balance on your account, log into your account and click on ‘PayCentre’ you will be provided with the option to make a payment for outstanding invoices.  If you are unable to pay your invoice via PayCentre, please call Customer Services on 0800 886 100.