I need to report a product failure
For drill bit and insert failures, your local Hilti Store may be able to replace these under warranty (terms and conditions apply). Click here to find your local store.
You can also report a product failure by calling Customer Services on 0800 886 100.
How can I book my tool in for warranty repair?
The easiest way to get your tool repaired is to book a repair via the website here.
Alternatively you can:
- Drop off your tool at a local Hilti Store and book it in for repair.
- Call Customer Services on 0800 886 100.
Can I track the repair status of my tool?
Where can I find technical information?
Where can I get my tool repaired?
Where can I find tool and parts diagrams?
Tool and parts diagrams are available - please call Customer Services on 0800 886 100.
Can I buy spare parts?
If you've registered on the Hilti Website, you can easily buy spare parts directly online.
Alternatively, you can call Customer Services on 0800 886 100 to place an order.