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General subscription portal
What is the Hilti Subscription Portal and how can I access it?
The Subscription Portal from Hilti is designed for customers to manage their Hilti software and service subscriptions self-service. For certain software it is even possible to manage software user access self-service. It is designed to show you all important details about your subscriptions (subscription ID, purchase order number, next renewal date, license quantity, etc.).
If you or your company already has a subscription with Hilti, the Subscription Portal can be accessed via the link mentioned below. Simply access the link and use your email and password chosen during the registration on Hilti local website. A Subscription Admin (one who purchased the software) can also easily access the subscription portal by clicking on the activation link in the email received upon subscription purchase.
Why do I need to activate my subscription?
After the subscription purchase, the final step is to Activate the subscription. You as a Subscription Admin is required to activate the subscription. Only when your subscription is activated, you can utilize the software/service you ordered. If the subscription is not activated within 90 days it will disappear from subscription portal without any charges to the customer, and a new order has to be placed.
How can I as an Admin activate my subscription?
- After every subscription purchase, the Subscription Admin (one who purchased the software) receives an email to activate the subscription. Access this email and click on the action button "Proceed to Accept the Agreement".
- Please read the legal agreement and click on the button "Activate Subscription" in the contract.
- Your subscription is activated, and you can directly start using the software.
Note:
- If you did not receive an email or can no longer find it, you can activate your subscription in the Subscription Portal.
- Your subscription is only available for activation for 90 days after your order request.
What can I as a Subscription Admin do in the Subscription Portal?
As an Admin, access the Subscription Portal via the link at the bottom. Once you are in the Subscription Portal and know the specific subscription you would like to edit, click on the 3 dots menu on the right-hand side to find the following 2 options:
- Manage users: Manage your software users & access
- Manage Subscriptions: Manage your subscription in general
- transfer Subscription Admin rights to another Admin
- change purchase order number
- change payment method
- read legal software and service agreement
- cancel subscription for the next renewal
It is important that your subscription is activated to manage your subscription. For more details, please check product specific sections.
How can I as an Admin transfer Admin rights?
- Go to Subscription Portal via the link at the bottom and log in with your email and password chosen during the registration on Hilti local website.
- Select the subscription you would like to manage.
- Click on "Manage subscription".
- Then click on "Transfer Admin rights".
- Change the Admin by selecting the person from the list shown in the pop-up or add a new person to the list.
- The new admin receives an email confirmation upon transfer and can access the transferred subscription on Subscription Portal.
How can I as an Admin check my billing details or download the Software Agreement?
- Go to Subscription Portal via the link at the bottom and log in with your email and password chosen during the registration on Hilti local website.
- Select the subscription you would like to manage.
- Click on "Manage subscription".
- To change the purchase order number, scroll down to the Purchase details section and then click on the "Edit" button.
- To see your invoices click on "View invoice" button at the very bottom bar.
- To check the legal contract, go to the Software and Service Agreement section and read the agreement.
Why can’t I see my subscription in the Subscription Portal?
Did you use the right email address to log in? Please use the email and password chosen during the registration on Hilti local website.
Have you logged in on the Hilti website of your country of registration? You should log-in on the Hilti website for the country you chose during your registration.