Online Repair Tracking

5 min. read, April 2024

Introducing New Online Repair Tracking

By Richard from Hilti Digital Team

When it comes to tool maintenance and repairs, we understand that efficiency is key. Whether you're managing a large-scale construction project or overseeing a warehouse, keeping track of repairs is essential to maintaining control over your tool park and keeping downtime to a minimum. That’s why we’ve enhanced our online repair tracking functionality to make tracking repairs easier than ever before.

What’s more, the full repair tracking process can be managed via your Hilti Online account (24/7) meaning you’ll never have to pick up the phone.

Discover the new features we have to offer…

Confirmation Email with Tracking Link

online repair tracking

Upon submitting a repair order, you’ll receive a confirmation email containing a link that tracks the progress of your repair in real-time. This not only provides peace of mind but also keeps you informed every step of the way.

Expected Time of Arrival

online repair tracking

Say goodbye to guesswork. Our repair tracking provides expected pickup and drop off dates as soon as you book your tools in for repair. Helping you plan accordingly and ensure someone is available to handover and receive your repaired tool.

Update Delivery Address

Change of plans and need to amend the delivery address before your repaired tool is returned? No problem. You can easily update your delivery information in just a few clicks.

Notification for Delayed Repairs

We do our upmost to repair your tools the same day. However, in the event of a delay due to missing spare parts we’ll send you an email notification keeping you informed and reassured.

Easy access to tracking

No time to login? Or need to share tracking with a colleague? No worries. Upon booking your repair, we’ll email you a tracking link that can be accessed without the need to log in, ensuring ease of access for all.

Our new online repair tracking is set to simplify the way you manage your tool repairs. With features designed to streamline the process, keep customers informed, and provide peace of mind, tracking repairs online has never been easier. Say goodbye to the headache of manual tracking and hello to a simpler, more efficient solution with our new online repair tracking.