July 2025, 10 min. read
Customer stories:
How we became our customers’ best construction partner
Hilti stands for quality, innovation and strong customer relationships. We aim to become the best partner to every one of our customers to help them become more efficient, sustainable, profitable and productive.
We do that by delivering better tools and applications which actively transform workflows and make your life easier. Stories from customers who use our ON!Track and Fleet Management services showcase the practical benefits of choosing Hilti as your construction partner.
“We knew ON!Track would be a one stop shop for managing our tools”
ON!Track offers complete transparency over all of your tools. Using tags, digital telemetry and our simple software dashboard, you can see where everything is and what needs repair or replacement at a glance.
Andrew Barke, production manager at Prestige Homeseekers, said: “We produce 15 homes a week and had issues with tool management. We had multiple tools that we had to keep buying and repairing. Keeping track of those through a software like Excel was pretty much impossible.When Hilti came along with ON!Track, we knew that would be a one stop shop for managing our tools.”
The Hilti team carried out a productivity analysis for Prestige to understand their business processes and operations. Once that was complete, we recommended a new system and worked with the Prestige team to ensure it was installed correctly. Then, we trained their employees to ensure they understood how to make it work for maximum efficiency.
Andrew said: “The tools were delivered really smoothly and we had timeslots for each team to receive toolbox talks from Hilti and swap their old tools.
“Since we’ve had ON!Track van gateways installed, we've had no losses"
By tracking everything from safety gear to heavy equipment, you can identify idle tools, set maintenance schedules, know where everything is and more to optimise your tool park. That improves your efficiency on the job site, your profit margin and gives you that all important peace of mind by limiting the potential for losses.
Andrew Alls, general manager at OnSite Specialist Maintenance, said: “At one point we had to do site audits of all tools, especially what was on the vans and what was left on site. Now, with the gateway if there’s anything left behind or it’s not on the van, it gives us a lot more confidence that our tools are 100% safe.
“Since we’ve had the ON!Track van gateways installed, there have been no losses whatsoever. It’s great for us to have the confidence that if something goes out the door, we know it will be coming back. I would recommend it to anyone.”
“If a tool goes missing on site, we can do something about it”
That experience was repeated at J Coffey, a leading UK construction company which invested in a new tool park with Hilti which included our digital ON!Track service to increase productivity and optimise their tool park.
Plant Director Abas Gjutas said "Being the 1st company in GB to receive the delivery of Nuron tools is something that we're proud of. The power of these things is on another level"
Tim Rayner, operations manager at J Coffey, said: “The data we received was very good. We could appreciate what was being spent on repairs, what tools we had and which ones had the most expenditure on them.
“The app also gives us up to date geolocation data. So if a site says they’ve lost a tool, we can go on the app and pinpoint an area to search and do something about it.
“Less downtime on the tools and improved efficiencies on site”
Daval Construction are another key Hilti partner who converted their whole tool park in collaboration with us.
Bryn Pedlingham, operations manager at Daval Construction, said: “The new technology in the batteries and chargers sends data that helps us see the condition of tools, make it easier to maintain them, easier to get the batteries repaired and swapped out.
“That means less downtime on the tools and improved efficiencies on site as well. “
John Dobos, contracts director at Daval Construction, said: “From a technology point of view, everything on the market is pretty standard, except Hilti. You don’t get information like that with any other tools, so well done Hilti on that!”
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