HILTI Logistics Services FAQS

How will I know my goods have been dispatched?

You will receive a shipping notification on the day your items are dispatched from our main warehouse. The email is sent to the delivery contact person defined when placing the order. 

How can I track my order?

We'll email tracking details of your order to you along with your shipping notification. If you're a registered customer, you can also find these details by logging into your account and viewing your order history in our Hilti App or Hilti Website. 

Will I receive a delivery notification?

Yes, you will receive a delivery notification on the day the delivery happened. This delivery notification includes the time, date and receiver information. 

How can I access my proof of delivery?

Access your proof of delivery via the tracking link on the email notifications, Hilti website or Hilti App. This will take you to our carrier's website for further details. Click on “proof of delivery” and there will be a prompt with security questions. For any further inquiries relating to proof of delivery, please contact Customer Services.

What happens if my order arrives late?

If your order didn’t arrive by the intended date due to a delay in dispatch or carrier, please contact our Customer Services and they will be happy to support.

What happens if my order arrives damaged?

If your order has arrived partially or fully damaged, please contact our Customer Services and they will be happy to support and investigate the case.

How can I change or cancel an order?

If you need to cancel or make a change to your order, please contact our Customer Services who will be happy to check if this is possible. Please note that once the order is being processed by our warehouse team it is not possible to cancel or make changes to your order.