Forget what you know about warranties.
Hilti Lifetime Service
Hilti tools are built to last. If a defect does occur though, Hilti will take care of it quickly, professionally and completely free of charge for up to 2 years from date of purchase.
After that we continue to prove the quality of our products by putting a limit on what a repair can cost – for the lifetime of the tool.**
We even give you a lifetime manufacturer’s warranty against manufacturing defects. That’s not just reassuring to know, it’s unique in this field.
No repair costs whatsoever for up to 2 years from date of purchase!
- Pick-up – just give us a call.
- Labour costs.
- Faulty parts and parts subject to wear and tear.
- Servicing when indicated by the service indicator on the tool.
- Functional check, adjustment and safety check.
- Return transport – within 3 days.
After this, Hilti sets a repair cost limit* – for the entire life of the tool!
- A maximum of 1/3 of the List price of the corresponding new tool
- Should the cost of the repair remain below this limit, you pay only the actual cost.
- For 6 months after every functional repair, you benefit from the same free-of-charge service as with a new tool.
* Repair cost limits applies only to tools excluding batteries and chargers.
Hilti repairs or replaces, free of charge and over the entire life of the tool, all tools that suffer defects as a result of:
- Faulty materials
- Manufacturing defects
*1 year no cost for angle grinders, tools with NiCd/NiMH technology, petrol-powered cut-off saws and DX 860 powder-actuated fastening tool.
2 years no costs or 200 hours (whatever is reached first) for diamond systems with operating hours counter.
Pistons and stoppers in direct fastening tools and filters for vacuum cleaners are not covered by Hilti Lifetime Service.
** Lifetime: as long as Hilti repairs the tool
SIW tool kits excluded from Hilti Lifetime Service for scaffolding trade.
Cavity wall trades excluded from 6 months additional no costs.
WSR tool kits excluded from Hilti Lifetime Service for pallet trade.
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