Hilti tool service center

YOUR 3 DAY OR FREE REPAIR SERVICE FOR HILTI TOOLS

3-day repair of your Hilti tools or no charge

Hilti tool service center

When you buy a Hilti tool, you get more than just a tool. You also get the super fast Hilti tool repair service.

At Hilti we’ll repair your Hilti tool within 3 days or repair it free of charge. As part of the service we’ll clean it for you too!

We’ll even pick it up at your jobsite and return it to you onsite as well. Just contact us by phone or online and we’ll do the rest. Every Hilti tool is registered, so there’s no proof of purchase required.

Super fast. Pleasantly predictable. Incredibly simple.

WHAT IS YOUR 3 DAY HILTI TOOL REPAIR OFFER?

Super fast. Pleasantly predictable. Incredibly simple.

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HOW SOON CAN I GET MY TOOL REPAIRED?

Unique speed: 3 days or FREE!

Because we own and control the complete repair process, you get a comprehensive repair service with super fast turnaround time.

If it takes longer than 3 business days, your repair is free of charge.*

  • Day 1 / Contact us to arrange collection of your tool from wherever it is. The clock starts when the tool is collected from site by one of our trusted carriers or the next day if you dropped off at a Hilti Store
  • Day 2 / Your tool arrives at our dedicated Tool Service Centre in Glasgow where our highly trained technicians will strip, analyse, repair, clean and test your tool. They will only use our own Hilti Spare parts
  • Day 3 / We deliver your tool back to wherever you wish. If we don’t get it back to you on day 3, your repair will be free!

HOW MUCH WILL MY TOOL REPAIR COST

Unique cover: Full cost control

Hilti Tool Service is pleasantly predictable so there’s no financial guess-work.

  • Up to 2 years no cost, including labour costs, faulty parts (subject to wear and tear), pick-up and delivery
  • After the no cost period, repair costs are capped
  • Lifetime warranty covers tools that suffer defects as a result of faulty manufacturing and / or materials
  • 3 months no cost coverage after each paid repair

HOW OUR TOOL REPAIRS SAVE YOU TIME

Unique simplicity: One click or call does it all.

Just call Customer Services on 0800 886 100 or email us and we’ll take care of the rest: from on-site pick-up to on-site delivery!

  • No registration or proof of purchase required
  • Tool pick-up and delivery from one of our trusted carriers

Contact your local Hilti team for more information. We’re always happy to help onsite, online or on the phone.

Take a virtual tour around our repair centre

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Hilti Tool Service Terms and Conditions

1. Hilti Tool Service

If a defect occurs with a Hilti tool, Hilti will take care of it quickly, professionally and completely free of charge for up to 2 years from the date of purchase.
After that we continue to prove the quality of our products by putting a limit on what a repair can cost – for the lifetime of the tool – that is the entire estimated lifecycle of a Hilti tool.
We even provide you a lifetime manufacturer’s warranty against manufacturing defects. That’s not just reassuring to know, it’s unique in this field.

2. Speed promise

We will return your tool in three working days or the repair is free. Any repairs which are returned to you after three days will be free of charge.
To qualify for the speed promise, tool repair orders must be notified to Hilti via Customer Services or online between the hours of [8 am-5 pm] and the tools must be ready for prompt collection. Tools left at a Hilti Store will be collected the following working day. Day 1 of the speed promise is the day the tool is collected.
All tools must be returned to Hilti individually, to enable individual tracking per tool and serial number. The speed promise does not apply to tools which are packaged and returned to Hilti together, unless Hilti is notified at the time of the order that the tools will be shipped together in one box.

3. No repair costs for up to 2 years!

For up to an initial two year period, starting from the date the tool was originally purchased from Hilti, all repairs will be provided to the customer free of charge.

This includes:

Pick-up and transportation costs
Labour costs
Faulty parts and parts subject to wear and tear
Servicing when indicated by the service indicator on the tool
Functional check, adjustment and safety check
Return transportation
For angle grinders, tools with NiCad/NiMH battery technology,petrol-powered cut-off saws and DX 860 powder-actuated fastening tools the no-cost period is 1 year.
For diamond systems with an operating hours counter, the repair cost limit applies for 2 years or 200 hours (whichever is reached first).


4. Repair cost limit

After the expiration of the initial no-cost period, Hilti sets a repair cost limit for the entire life of the tool.
For repairs requested by the customer outside of the initial no-cost period, the customer will be charged a maximum of 40% of the standard selling price of the corresponding new tool. If the cost of the repair remains below this limit, you only pay the actual cost. The standard selling price is the price shown on www.hilti.co.uk at the time of the repair(s).
For 3 months after every functional repair you pay for, you benefit from the same free-of-charge service as with a new tool (repair extension).
The repair cost limit applies for the lifetime of the tool, provided all repairs are carried out by Hilti.

5. Manufacturer’s warranty

Hilti will repair or replace, free of charge and over the entire life of the tool, all tools that suffer defects as a result of:

Faulty materials
Manufacturing faults
As long as the tool has been serviced by Hilti according to manufacturer’s guidelines.

General Terms and Conditions apply.

6. General and exclusions

All accessories are excluded. Pistons and buffers in direct fastening tools and filters for vacuum cleaners and gas saws are not covered by Hilti Tool Service. Repair or replacement cost of these items shall be at the customers’ expense.
The start date of all warranties is the delivery date of the tool to the customer from Hilti.
Some tools are excluded from the Hilti Tool Services coverage described above, including:

1. Tools which are not used for their intended purpose, in strict compliance with the operating instructions and other instructions issued by Hilti.
2. The repair cost limit and 3 month repair extension do not apply to batteries and chargers. Batteries and chargers will be exchanged rather than repaired within the no cost period for up to two years.
3. The no-cost period does not apply for SIW tools and kits for scaffolding trades and WSR tool kits for pallet trades. However, the repair cost limit still applies for SIWs for scaffolders and only WSR 1400 for pallet trade.
4. The 3 month repair extension does not apply to TE 60 tools for cavity wall trades, SIW tools and kits for scaffolding trades, or WSR tool kits for pallet trades.

Exclusions apply to the speed promise, including the following:

1. Measuring robot station (POS), Heavy diamond tools (DS tools and wall saws), mining tools (TE MD)
2. Special equipment / non-standard list items
3. Tool repairs which need clarification from the customer to complete the repair
4. Tools which have been returned to Hilti for a repair quote request
5. Deliveries which are denied, refused or rescheduled by the customer
6. Tools which are shipped as dangerous goods (including lithium batteries more than 100 Wh)
7. Repairs collected from the customer by a third party not instructed by Hilti
8. Any tools which have not been sold by Hilti [GB] or have not been sold for a defined period
9. Certain geographical areas including islands without a bridge to mainland and the following postcodes GY, HS, IM, IV, JE, KA27, KA28, KW, TR21, TR22, TR23, TR24, TR25, ZE. For post code BT (Northern Ireland) there is a 5 day time promise.
10. Items which never received a serial number from Hilti
11. Deliveries which are delayed by a Force Majeure event
12. Bulk deliveries; over 15 tools from one customer per job site at a time
13. Pallet pick-ups
14. Days when Hilti Tool Service Centre is not operational due to holidays or other special occasions

Hilti standard Terms and Conditions of Sale apply.

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