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Hilti Customers get even more

industry leading services

Always from Hilti

When you buy premium products, you expect premium service

With Hilti, that's exactly what you get.

We don’t believe in just sitting in the office and processing orders, our team of Account Managers, Engineers, Finance Experts, Customer Service Specialists and Hilti Store Reps are all on-hand to make sure you get a comprehensive service you can rely on - always from Hilti.  

Industry leading SERVICES

Hilti Account Managers
Dedicated Account Manager

A face-to-face meeting, at a location suitable for you, at least once a month. Thanks to the Hilti direct sales model you get a dedicated Account Manager, available on the phone, on email or on-site. Highly-trained and knowledgeable about your business and trade, they can support you with applicationadvice, technical know-how, product demonstrations, and much more. Driving around in their distinctive red Hilti van, full of the latest and greatest products, they can meet you at a location of your choice, at least once a month.

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Hilti Customer Services
In-house Customer Services

Calls answered within 10 seconds by our Hilti team, with over 90% of requests serviced immediately. At Hilti, all our customers are greeted by one of our highly-trained Hilti team members, based in Manchester, not put through a voice recognition menu or be asked to type your details in. We answer calls within 10 seconds (on average) and our knowledgeable team resolve over 90% of all enquiries on the very first call.

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Hilti Stores
Nationwide Hilti Stores

Convenient locations nationwide for expert in-store advice and free Click & Collect. Hilti Stores are more than just retail centres. Conveniently located across the country, they’re a place where you can have the full Hilti experience. Shop across the portfolio, receive expert service, consultancy and product demos, get information on new innovations and attend special events. Need something in a hurry? With Click & Collect you can check stock availability online, select the nearest (or most convenient) store for collection and pick it up just an hour later. What’s more, it’s completely FREE!

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Hilti Enginnering Services
Access to Hilti Engineers

Our office-based engineering team are never more than a click or call away. Highly-trained Hilti engineers are available for fast and competent solutions to your design challenges. This includes design solutions and calculations for Hilti products, engineering judgements for individual firestop solutions, access to our BIM/CAD library, training on our Hilti design software and much more.

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Hilti Digital engineering tools
Digital engineering tools

Access to a range of webinars, mobile apps, design software and more. Visit our website - www.hilti.co.uk/engineering - to experience a range of high-quality, innovative digital tools. Some highlights include: webinars for interactive online learning; PROFIS design software for anchors, rebar, installation, firestop and more; a comprehensive range of mobile apps to make your job easier.

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Hilti Fair Pricing
Fair pricing

Peace of mind with fair pricing and consistent across all Hilti channels. We value your business, and want to provide you with tailored pricing agreements that move away from transaction-based selling and strengthen our partnership. Our pricing agreements come with transparency, predictability and stability. Your prices are consistent across all Hilti channels, meaning you get the same price online, in-store and through your dedicated Account Manager.

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Hilti Finance Services
Dedicated Finance contact

Access to a dedicated finance contact who understands your business and its history. Our customer-orientated finance department ensures that you have a dedicated contact to develop and build your ongoing relationship with us. They are highly skilled to ensure that any bespoke finance requirements are understood and delivered to support the evolving demands of your business. Services such as e-invoicing, direct debit and consolidated billing are examples of what’s available to you.

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Hilti Tool Service
Tool Repair Expertise

Access to a Tool Service Representative to advise on all aspects of your repair. Hilti tools are built to last, but if a breakdown does occur, you will have access to a dedicated Tool Service Representative to take care of it quickly and professionally. Working across the full Hilti portfolio, they can discuss the most effective repair options, make recommendations based on the tool repair history and provide guidance on how to proactively prevent issues in the future.

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Hilti Tool Service
Tool Service: 3 days or FREE!*

Get your tool repaired, cleaned and serviced in three days or it’s FREE! Hilti Tool Service guarantees you an unmatched tool turnaround time. In three business days, you’ll get your tool back in your hands - repaired, cleaned and fully-serviced - from our state-of-the-art repair centre in Glasgow. If it takes longer, your repair is free of charge. Tool repairs are also pleasantly predictable, as fixed costs and repair cost limits mean there’s no financial guess-work. They are also incredibly simple: just one call or click and we’ll take care of the rest - from on-site pick-up to on-site delivery - no registration or proof of purchase required.

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Hilti Tool Park Optimisation
Tool Park Optimisation

An individual on-site analysis of your current tool park, in order to increase your productivity. Hilti will visit you at a location of your choice to assess your current tool park - including the number of tools you have on-site, in your vehicles and at the warehouse, as well as their average utilisation per day. Based on these results we can review together whether you have the right tools for your trade, the right number of tools and that they are in a safe and cost-effective condition. We can also explore some of the hidden costs due to repairs, administration, downtime and under-utilisation.

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Hilti ONTrack
ON!Track: on-site analysis

Our Process Consultants will help improve the transparency and efficiency of your business. Hilti ON!Track is the professional solution for managing all of your assets, regardless of manufacturer. With ON!Track you will always know what assets you have, where they are, what condition they are in and which employee is responsible for them. With an on-site analysis, performed by one of our highly-trained Process Consultants, you will get a clear understanding of your current processes, identify time and cost savings and receive a detailed analysis to help improve the efficiency of your business.

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