BUYING FROM OUR HILTI STORES

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Hilti stores

IMPORTANT ANNOUNCEMENT REGARDING TOOL REPAIRS

Following a successful trial in Birmingham, we’re happy to announce that we will be accepting tools for repair from October 26th

The safety of our customers and our Hilti Store team is our main priority and we have set up dedicated in store areas for repairs to be dropped off at a safe distance.

How will it work?

Bring your tool to a Hilti Store for repair and we will book tools in on the system without a physical examination. You will be asked to place the tools in a ready-made box with the repair notification. Your Hilti Store Representative will tape up the box, label and send for repair.

For your battery tools, we have testing areas where you can test your own batteries. If you need a new battery, we can recycle your old one and process an order for a new one for you.

Restrictions

Please note that due to the size and therefore, increased risk, we cannot accept repairs for; All vacuum cleaners, diamond saws, petrol saws, or breakers. If you have one of these tools in need of repair please reach out to customer services on 0800 886 100. 

Our Hilti Stores are much more than display or sales points for Hilti products.

Our Hilti sales teams give expert advice about which products can help with your build. They demonstrate our latest technologies and innovations.

So come and visit for:

  • Expert service, consultancy and sales.
  • Product demonstrations and test areas.
  • Information and training on products, services and solutions.
  • Tool service while you wait, e.g. battery tests, cleaning and maintenance of DX/GX tools, warranty assessments.
  • Quickly collect products you’ve ordered online, with our “Click & Collect” service.

THERE ARE MORE WAYS YOU CAN GET IN TOUCH WITH US

Hilti account managers

DEDICATED ACCOUNT MANAGERS

Onsite expertise and solutions.

More information
Hilti customer service

HILTI CUSTOMER SERVICES

Help and advice on the phone.

More information
Hilti click and collect service

HILTI CLICK & COLLECT

A quick and convenient way to get what you need.

More information

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