FREQUENTLY ASKED QUESTIONS

Hilti SMART monthly subscription freight service

GENERAL INFORMATION

What is Hilti Smart?

Hilti Smart is a subscription program dedicated to all customers who want to work with Hilti every day with the utmost simplicity. If you frequently purchase Hilti products and services, with one of Hilti Smart's subscriptions you will get unlimited deliveries for a fixed monthly or yearly cost. 

We offer four subscription options: Starter, Standard, Premium and Ultimate.

Why Hilti Smart?

We heard your feedback and want to make our freight services easier and clearer. A freight subscription service brings flexibility and reduces the surprise of freight rates.

Who can join Hilti Smart?

Hilti Smart is for all customers. You can join without any restrictions and choose the subscription that best suits your needs.

What is included in Hilti Smart?

The services included in Hilti Smart vary depending on the subscription plan you choose. For further information on the subscription plans, click here 

If you want more information on our Logistic Services, please click here .

What products can be ordered with Hilti Smart?

Hilti Smart is valid for any product in the Hilti catalogue, including long goods. Product restrictions apply depending on the delivery service selected. If you want more information on our Logistic Services, please click here .

What are the geographical restrictions with Hilti Smart?

Geographical restrictions apply depending on the delivery service selected. If you want more information on our Logistic Services, please click here . Hilti Smart Premium and Ultimate do not apply for Northern Ireland customers.

 

MANAGEMENT OF HILTI SMART

How is subscription charged?

The subscription applies to all construction sites on your account. You will receive a monthly invoice on the 1st working day of the month, for example, the invoice for Oct 1st covers your Hilti Smart service for all of October.

Do I need Direct Debit for the service?

No, Direct Debit is not required to access this service.

How long does Hilti Smart last?

Hilti Smart is a monthly or yearly subscription that is auto renewed.

Can I change the subscription plan?

Of course! Please contact Customer Services  if you need to change your subscription plan. The change will be applied the following month. For example, if you email us on Oct 15th to change a monthly plan, it will take effect from November. This means your next invoice on Nov 1st will have the price of the new plan.

How do I cancel a Hilti Smart subscription?

Please contact Customer Services to cancel your subscription plan. The change will be applied from following month. For example, if you email us on Oct 15th to cancel Hilti Smart monthly, this will be in effect from November. Your last invoice was from Oct 1st and there will no invoice in November.

Will there be a refund in case of cancellation?

No refund is given as the monthly or yearly invoice is an advanced payment.

 


 

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