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OUR DELIVERY SERVICES

Fast, reliable delivery wherever you need it.

You order it, we deliver it.

No matter how big or small the order, our worldwide distribution network will make sure you receive the right products, in the right place at the right time.

Need it next day? Before 9 am? Require booking in? Speak to our Customer Services team who can work with you to make sure you get what you need, when you need it.



STANDARD TWO-DAY DELIVERY

Standard delivery

With our standard delivery service, if we’ve got it in stock we’ll deliver your new tools and consumables within the next two working days from when the order is placed, Monday - Friday

  • Order before 5 pm for delivery within 2 working days between 8 am - 6.30 pm Monday to Friday
  • Service level of 98%
  • Track & Trace your delivery status, keeping you in control of your deliveries
  • FREE for all online orders over £200 otherwise £5.00 per order
  • Order placed via Customer Services £10.99
  • Geographical restrictions apply


EXPRESS ONE-DAY DELIVERY

express one day delivery

Sometimes standard delivery just won’t cut it. You need the goods and you need them faster!

With express delivery, if we’ve got it in stock we’ll deliver your new tools and consumables the very next day, even if it’s a Saturday. 

Whatever you need, we can arrange delivery within the next working day to wherever you need it.

  • Order before 5 pm for delivery within 24 hours
  • Service level of 99%
  • Need it before 9 am? No problem, we can arrange for delivery first thing in the morning so you can get on with the job in hand 
  • Select a delivery time and date that suits you best, keeping delays on the jobsite to a minimum

Express - The next working day:

  • £7.99 for all online orders
  • £12.99 for all orders placed via Customer Services
  • Order before 5 pm
  • Delivery time 8 am - 6.30 pm
  • Dangerous goods may take an additional 24 hours to deliver
  • Geographical restrictions apply

Express Saturday:



EXPRESS MORNING DELIVERY

express one day delivery

Sometimes you need the goods and you need them now!

With express delivery, if we’ve got it in stock we’ll deliver your new tools and consumables the very next morning, before 10.30 am or before 9 am.

  • Order before 5 pm for delivery within 24 hours
  • Not available for dangerous goods
  • Geographical restrictions apply, including London (inside M25)

Express pre-10.30 am:

  • £42.99
  • Delivery time 8 am - 10.30 am

Express pre-9 am:

  • £52.99
  • Delivery time 8 am - 9 am
  • Not available for any orders over 120 kg or for items over 2 m in length


FREE CLICK & COLLECT

Click & Collect

• Order online for free pickup at your preferred Hilti Store
• Just an hour later, your order is ready for collection
• Simply sign for it, no need to wait for the order to be processed



EMERGENCY SAME-DAY DELIVERY

emergency same day delivery

If work grinds to a halt because you’ve run out of fixings or need a new tool, don’t panic!

With our emergency same-day delivery service, if we’ve got it in stock we can deliver the goods you need, to wherever you need it, the very same-day.

• Reliable same-day delivery Monday - Friday
• Prevent delays on the jobsite
• Keep the site working, no need to send teams off-site to source replacement tools or consumables

If you require an emergency same-day delivery, contact our Customer Services on 0800 886 100. They’ll place the order for you and advise of the relevant delivery charges.



LONDON JOBSITE DELIVERY

london jobsite delivery

In London we have dedicated delivery drivers to ensure the highest possible service level to the most complex jobsites.

Talk to your Account Manager for further information.



REPAIR PICKUP AND RETURN

repair pick up and delivery

Hilti tools are built to last. But if a breakdown does occur, we’ll take care of it quickly and professionally. Book your repair online or by phone:

• By 6 pm for next day pick up
• FREE within no cost period and for all fleet tools: otherwise £22 delivery charge applies
• If you need a pick up today call our Customer Services team



6 M CHANNEL DELIVERIES

6 m channel deliveries

6 meter long items require special delivery. Not to worry though, we make sure you get your channels where and when you need them.

  • £148.99 delivery charge
  • Order before 2 pm
  • All orders over 3 m in length require 2 days for delivery
  • Receiver must be able to offload the goods upon delivery

Additional services might be available upon request for additional charge, please find examples below

  • Timed slot delivery (2 days from booking) – additional £300
  • Pre-10 am delivery (2 days from booking) – additional £300
  • Next day delivery – additional £300
  • Booking in on site with special arrangements (2 days from booking)– additional £300
  • Product returns - £148.99

If your order requires booking-in or there are special access requirements, please speak to our customer service before placing your order



DANGEROUS GOODS

dangerous goods

Dangerous goods in the UK require specialist transport provision according to the ADR regulation and may therefore take an extra day in transit.

This includes, but is not limited to, Li-on batteries > 100 W⋅h/kg, Gas can GC 11 / 21 / 22 / 32.



WHEREVER YOU ARE. WHATEVER YOU NEED.

Hilti logistics apps help your daily business

Hilti stock locator app

STOCK LOCATOR APP

Need a 1000 nails, a TE-CX drill bit or a TE 30-AVR Combihammer? Count on the Hilti Stock Locator app to find the product you need in the nearest or most convenient Hilti Store.

Click to download for iOS

Click to download for Android

Hilti order status app

ORDER STATUS APP

Once you’ve ordered a product or service from Hilti, there’s no need to worry – with the Hilti Order Status app, you can keep track of your orders and repairs, no matter where you are.

Click to download for iOS

Click to download for Android

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