Now, don’t get me wrong, I don’t own a muscle car and I don’t have a second home in The Golden State, but I do play a huge role in bringing Hilti to life for trades men and women in Liverpool – turning theory into experience. It’s one thing to know that our SF 10W-A22 ATC drill driver produces up to 120Nm of torque but it’s another to pick it up and drive an 8.0 x 300mm timber screw in a railway sleeper off-cut on its lowest (that’s right, lowest) torque setting. In the stores, we pride ourselves on having a huge selection of Hilti tools and products ready to demonstrate and it’s a real pleasure in my job to see the satisfaction our customers get from first-hand experience of Hilti quality.
Another part of my role in the store is to answer questions and offer advice. We see thousands of construction professionals throughout the year from all different sectors and come across a massive variety of applications. While we won’t know the entire construction encyclopaedia (if only there was one!), chances are we can help, we know someone who can or we can point you in the direction of some online literature / a handy Hilti app.
As with any other store-based role, it’s part of my job to keep the place in good working order and that means managing stock levels so our customers can get what they want when they want it, setting up engaging displays and demonstration areas as well as processing orders and making outbound calls to customers in our area. Perhaps one of the most important jobs I do, even though it’s seemingly insignificant, is putting on the filter coffee every morning – you cannot underestimate the impact of a free cup of coffee on your way to a jobsite on a Thursday morning!