I’ve worked for Hilti for 37 years and there is no such thing as a ‘typical day’ as it’s always changing. Having worked my way up through different roles, repairing nearly every tool type over the years, I now manage a team of 14 repair technicians, all specialising in light-duty tools.
We can get between 150-300 repairs per day (and that’s just the light-duty tools) and so we want to make sure all our customers receive the best service with good quality repairs - all delivered within our 3-day promise.
In 2018, the Glasgow Tool Service team took home the supplier of the year award at the Hire Awards of Excellence for our strong customer service offering that is bringing leading levels of service and reduced downtime, including ‘Ready to Rent’.
This offering is a unique service only offered to our largest engaged, top-tier tool hire customers which means that when their tools come in for repair, they are returned to the tool hire depots ready to go out to their customers, complete with their branded stickers, literature in the boxes and all the required testing complete to give them total peace of mind.