Can I still order online?
Yes, you can still order online.
Do you foresee any supply issues due to the virus?
We do not anticipate any significant impact to supply and stock, but our logistics team are monitoring this on a full-time basis. You can still order via our website, our customer service team or your local Hilti account manager (by phone or email).
Has there been any impact on delivery times?
We have implemented a split shift pattern at our warehouse in Bredbury to ensure we maintain social distancing requirements and to keep our employees safe. This means we are shipping all orders within 48hrs and are currently not able to guarantee next day delivery or premium deliveries for all orders. We will continue to monitor this situation and do our utmost to reduce these delays in the coming weeks.
Once the goods are with our courier (TNT), they are still delivering on the next-day promise. We will monitor this closely and update you on delivery delays on a case-by-case basis.
Am I expected to sign for deliveries?
Our courier (TNT) have advised that they have revised the process for pick-up and deliveries and will no longer require recipients to sign for a proof of a delivery (POD). These temporary changes will remain in effect until further notice.
Full details can be found below (TNT/FEDEX):
If you do not feel comfortable allowing our courier access onto your facilities for delivery, our courier will aim to achieve this by alternative methods such as:
- Placing packages on the ground and stepping back to a safe distance as you collect them.
- Holding your order at one of their depots.
- In both instances, signatures will be requested. To maximise safety, please have your own pen prepared and ready to use.
If you do not feel comfortable signing for the delivery, our courier will offer the following:
- They will sign the delivery record sheet with their own pen, keeping a safe distance.
- If this is not possible, our courier will ask you to sign for the delivery (with your own pen) on a “Sorry We Missed You” card (TNT), door tag (FedEx) or a handwritten note with the following details: Acknowledge delivery of shipments, date & time, name and signature.